Tag Archives: Communication

7
May

The ladder of inference, or how misunderstandings arise

You happen to walk past a colleague on the street, you say hello but he doesn’t answer.  Your first reaction is to feel slighted and think that he has deliberately ignored you. You then try to explain what’s happened: (more…)

16
Feb

Leaders, kangaroos and communication

Few subjects arouse such interest as leadership. There are millions of entries devoted to it in Google, and hundreds of courses and books, some of which provide the ingredients for becoming a good leader in the best style of the traditional cookery book. (more…)